Every business owner hopes to have employees value their company as if they owned it themselves. If this were the case, there wouldn’t be much worry because you know that everyone is giving more than 100%. That would be an ideal scenario, but this isn’t reality.
A company’s success depends so much on the people that work there. This doesn’t mean that it isn’t possible to foster and improve employee engagement. Although there isn’t a perfect outline for this, implementing these three steps are certainly a great place to start.
Give the Necessary Training
You wouldn’t expect a student to ace an exam without ever teaching them the information. You would be setting them up to fail. The same can be said of employees.
You want their best performance. However, you cannot expect anything greater than mediocre if you do not teach them how to accomplish the task. It will also leave the employee discouraged and unmotivated.
Using the best method of training can be just as important as the training itself. There are a variety of techniques when training someone. Sometimes a person learns best by observing or shadowing another employee.
Some people do better with hands-on learning and are ready to dive directly into the assignment. Determine which way works most efficiently to give each the proper foundation for success.
Assign the Right Tasks
Every job assignment isn’t the right one for every person. If an employee is assigned tasks that they have a proper understanding of and one that they perform well, they will realize the valuable contribution that they bring to a business.
For example, some people are naturally a better fit for the role of customer service. This would require more than just being a people person. Having keen attention to detail, this individual would effectively keep a customer happy while being able to ascertain the unspoken issues applying customer ethnography.
Having the right duties assigned to each employee will allow them to feel successful and content. This means less employee turnover.
Employees need to have validation that they are fulfilling their duties. If the only time you talk with your staff is to criticize or point out their shortcomings, not only will that one individual feel defeated, but this will infiltrate the overall morale of the work environment.
People like to feel appreciated and valued. Yes, you give them a paycheck, but a “thank you for a great job” or “I’m really impressed with your work” can do more sometimes than any amount of money. Arranging special events or outings can demonstrate the appreciation you have for their hard work and also enables you to show personal interest.
Nothing stated above is really anything new, but just knowing what should be done is not enough. These are steps that should be given prioritization. By executing these, the positive results are more than just happy employees.
Having a content staff means that employee retention will escalate, productivity will increase and the ultimate goal of business owners is increased revenue.
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